bjee Privacy Policy

bjee ("we", "us", "our") is committed to protecting and respecting the privacy of every individual who interacts with the bjee platform. This Privacy Policy sets out the basis on which any personal data we collect from you — or that you provide to us — will be processed by bjee.

This Policy applies to data collected through the bjee website at bjee.io, including all games, sportsbook markets, account dashboards, payment interfaces, customer support channels, and any other service or feature made available through the Platform.

Please read this Policy carefully alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference and together form the complete agreement governing your use of the bjee platform.

bjee serves players in Bangladesh, and our data handling practices are designed to ensure that your information is treated with the highest standards of confidentiality, integrity, and security. All communications with our platform are conducted in English, and all data processing activities described in this Policy are conducted in the English language.

For the purposes of this Privacy Policy, bjee acts as the data controller in respect of the personal data of its registered players and website visitors. As data controller, bjee determines the purposes and means by which your personal data is collected and processed.

If you have any questions about how bjee processes your personal data, or if you wish to exercise any of your rights as a data subject, you may contact our Data Support team at any time using the contact details set out in Section 15 of this Policy.

bjee takes its responsibilities as data controller seriously. We have implemented internal data governance policies, staff training on data handling, and technical safeguards to ensure that your personal information is processed lawfully, fairly, and transparently at all times.

bjee collects personal data from you in the following ways and categories:

3.1 Registration Data. When you create a bjee account, we collect your full name, date of birth, mobile phone number, email address (if provided), and account credentials. This information is mandatory and is used to establish and operate your account.

3.2 Identity Verification Data. As part of our Know Your Customer (KYC) process, we may request copies of government-issued identity documents (such as a National Identity Card or passport), proof of address, and in certain cases, proof of payment method ownership. This data is collected to verify your identity and age and to comply with anti-money-laundering obligations.

3.3 Transaction and Financial Data. We collect records of all deposits and withdrawals made through your bjee account, including the payment method used (bKash, Nagad, Rocket, Upay, or other methods), transaction amounts in Bangladeshi Taka (৳), transaction timestamps, and any payment reference numbers issued by the respective payment provider.

3.4 Gaming Activity Data. We maintain detailed logs of all gaming and betting activity conducted through your bjee account, including games played, bets placed, wager amounts, game outcomes, bonus usage, and session durations. This data is used for account management, responsible gaming monitoring, and fraud detection.

3.5 Technical and Device Data. When you access the bjee platform, we automatically collect certain technical information, including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, and pages visited within the platform. This data is used for security monitoring, platform optimisation, and fraud prevention.

3.6 Communications Data. If you contact bjee via live chat, email, or any other support channel, we retain records of that communication, including the content of your messages, your contact details, and the timestamps of the interaction. This data is used to provide and improve our customer support service.

3.7 Voluntary Information. You may provide additional information voluntarily, such as preferred gaming categories or responsible gaming limit preferences. This information is stored alongside your account profile and used to personalise your bjee experience.

bjee uses the personal data described in Section 3 for the following specific purposes:

• Account Creation and Management: To register, verify, and maintain your bjee account, including processing login sessions, account settings, and preferences.
• Payment Processing: To facilitate deposits to and withdrawals from your bjee account via bKash, Nagad, Rocket, Upay, and other enabled payment channels. Transaction records are maintained for accounting and dispute-resolution purposes.
• Identity and Age Verification: To confirm that you meet the 21+ age requirement and to verify that the identity information provided during registration is accurate and genuine. KYC data is processed as required by our anti-money-laundering obligations.
• Fraud and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited activities on the platform. Technical data and gaming activity logs are cross-referenced to identify anomalous patterns.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling behaviour, enforce player-set deposit and session limits, action self-exclusion requests, and intervene where a player's gaming patterns indicate elevated risk.
• Customer Support: To respond to your enquiries, resolve account issues, investigate complaints, and provide 24/7 English-language support via live chat and email.
• Platform Improvement: To analyse aggregated, anonymised usage data to identify technical issues, improve platform performance, and develop new features that serve our Bangladesh-based player community.
• Legal Compliance: To fulfil any legal, regulatory, or administrative obligation that requires bjee to retain, disclose, or process personal data, including responses to lawful requests from competent authorities.
• Personalisation: To tailor the bjee experience to your preferences, including displaying relevant games, promotions, and content based on your account history — strictly within the bjee platform and never shared with third-party advertisers.

bjee does not use automated profiling to make decisions that have a significant legal or similarly significant effect on you without human review. If you believe an automated system has produced an incorrect outcome affecting your account, please contact our support team immediately.

bjee processes your personal data on one or more of the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual Necessity: Processing that is necessary for the performance of the contract between you and bjee — specifically, the Terms & Conditions you accept upon registration. This covers account creation, payment processing, game access, and customer support.
• Legal Obligation: Processing that is required to comply with applicable legal and regulatory requirements, including identity verification, anti-money-laundering obligations, and responses to lawful requests from competent authorities.
• Legitimate Interests: Processing that bjee carries out in pursuit of its legitimate business interests, provided those interests are not overridden by your rights and interests. This includes fraud detection, security monitoring, platform analytics, and responsible gaming monitoring.
• Consent: Where bjee relies on your explicit consent as the legal basis for processing — for example, for voluntary preferences and personalisation beyond contractual necessity — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Where processing is based on legitimate interests, bjee conducts a balancing assessment to ensure that your fundamental rights are not disproportionately affected. You may request information about any such balancing assessment by contacting our support team.

bjee does not sell, rent, or trade your personal data to third parties for marketing or advertising purposes under any circumstances. We share your personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

6.1 Payment Providers. To process your deposits and withdrawals, bjee shares the minimum necessary transaction data with our payment partners including bKash, Nagad, Rocket, Upay, and other enabled mobile banking and payment services. These providers receive only the data required to complete the specific transaction and are bound by their own privacy and data security obligations.

6.2 Game Content Providers. The games available on the bjee platform are supplied by third-party game developers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Play'n GO, and Ezugi. To enable gameplay, certain session data — such as a pseudonymised player identifier, wager amounts, and game session tokens — is transmitted to the relevant game provider. No personally identifiable registration data (such as your name or phone number) is transmitted to game providers.

6.3 Identity Verification Services. For KYC purposes, bjee may engage third-party identity verification service providers to authenticate Verification Documents submitted by players. These providers are contractually bound to use the data solely for the verification purpose and to maintain its confidentiality.

6.4 Fraud Prevention and Security Partners. bjee works with specialist fraud detection and cybersecurity providers. Anonymised or pseudonymised technical and transactional data may be shared with these partners to identify and investigate suspicious activity patterns. No unnecessary personally identifiable data is shared.

6.5 Legal and Regulatory Disclosures. bjee will disclose personal data to competent authorities, law enforcement bodies, or regulatory agencies where required to do so by applicable law, court order, or lawful request. bjee will notify you of any such disclosure where it is legally permitted to do so.

bjee's primary player base is located in Bangladesh, and we design our data handling practices with the needs and expectations of Bangladeshi players in mind. However, due to the nature of online gaming infrastructure and the global presence of some of our third-party service providers, your personal data may in some cases be transferred to, stored on, or processed by systems located outside of Bangladesh.

Where such international transfers occur, bjee takes appropriate steps to ensure that your personal data receives an adequate level of protection, including the use of contractual data protection clauses with the relevant third-party providers. bjee will not transfer your personal data to any jurisdiction that does not provide an adequate standard of data protection without implementing appropriate safeguards.

If you have questions about the specific countries to which your data may be transferred or the safeguards in place for such transfers, please contact our support team as set out in Section 15.

bjee retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention principles apply:

• Active Account Data: Personal data associated with an active bjee account is retained for the full duration of the account's existence, plus a minimum post-closure period of five (5) years to fulfil anti-money-laundering and fraud-prevention obligations.
• Transaction Records: All financial transaction records are retained for a minimum of seven (7) years from the date of the transaction, in accordance with financial record-keeping requirements applicable to online payment platforms.
• KYC and Verification Documents: Identity and age verification documents are retained for a minimum of five (5) years following account closure or the date of the most recent verification, whichever is later.
• Customer Support Records: Communications records from live chat and email support interactions are retained for a period of three (3) years from the date of the interaction.
• Technical Logs: Server logs and technical access records are retained for a rolling period of twelve (12) months for security monitoring and platform optimisation purposes.
• Anonymised Data: Aggregated and fully anonymised data that cannot be used to identify any individual player may be retained indefinitely for platform analytics and product development purposes.

Upon expiry of the applicable retention period, bjee will securely delete or anonymise your personal data in accordance with industry-standard data destruction procedures.

bjee employs a comprehensive, multi-layered approach to the security of your personal data. The following technical and organisational measures are in place across our platform and internal systems:

• SSL/TLS Encryption: All data transmitted between your device and the bjee platform is encrypted using SSL/TLS protocols. The padlock symbol and "https" prefix visible in your browser confirm that your connection to bjee.io is secure.
• Encrypted Storage: Sensitive data at rest — including password hashes, financial data, and identity documents — is stored in encrypted form on secured servers with strictly controlled access permissions.
• Access Controls: Access to personal data within bjee's internal systems is restricted on a need-to-know basis. Staff members are granted only the minimum level of access required to perform their specific role. All internal access is logged and audited.
• Two-Factor Authentication: bjee supports two-factor authentication (2FA) for player accounts. We strongly recommend enabling 2FA on your account to add an additional layer of protection against unauthorised access.
• Regular Security Audits: bjee conducts periodic security assessments of its platform infrastructure and data handling systems to identify and remediate potential vulnerabilities proactively.
• Incident Response: In the event of a data security breach that poses a risk to your rights and freedoms, bjee has an incident response procedure in place to investigate the breach, contain its impact, and notify affected players without undue delay.

While bjee takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your bjee account credentials. If you suspect that your account has been compromised, please contact our support team immediately.

bjee uses cookies and similar tracking technologies to operate the platform, improve your experience, and maintain session security. The following types of cookies are used:

Third-Party Advertising Cookies: bjee does not place any third-party advertising or re-targeting cookies on your device. Your browsing activity on bjee.io is not shared with advertising networks.

Managing Cookies: Most web browsers allow you to control cookies through their settings. You may choose to block or delete cookies; however, disabling essential cookies will prevent you from logging into your bjee account and using core platform features. Instructions for managing cookies are available in your browser's help documentation.

As a data subject, you hold the following rights in relation to the personal data that bjee holds about you. To exercise any of these rights, please contact our support team using the details in Section 15. bjee will respond to all verified data subject requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of all personal data that bjee holds about you, along with information about how it is being used and on what legal basis.
• Right to Rectification: If any personal data bjee holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to Erasure: You may request that bjee delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw your consent (and no other legal basis exists), or where the data has been unlawfully processed. Note that this right is subject to retention obligations described in Section 8 — bjee may be legally required to retain certain data for defined periods.
• Right to Restriction of Processing: You may request that bjee restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you have objected to processing and bjee is assessing the grounds for that objection.
• Right to Data Portability: Where processing is carried out on the basis of your consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on bjee's legitimate interests. bjee will cease such processing unless it can demonstrate compelling legitimate grounds that override your rights, or where the processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to Withdraw Consent: Where bjee processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

bjee will not charge a fee for handling data subject requests, except in cases where a request is manifestly unfounded, repetitive, or excessive, in which case a reasonable administrative fee may be applied. bjee will notify you in writing before any fee is charged.

The bjee platform is strictly intended for adults aged 21 years and above. bjee does not knowingly collect, store, or process the personal data of any individual under the age of 21. If you are under 21, you must not register an account or use the bjee platform in any capacity.

Where bjee discovers or has reason to believe that an account has been registered by a person under the age of 21, bjee will immediately suspend the account, commence age-verification procedures, and, if the account holder is confirmed to be under 21, permanently close the account and delete all associated personal data as promptly as technically possible, subject to any legally mandated retention requirements.

If you are a parent or guardian and believe that your minor child has created a bjee account, please contact our support team immediately. bjee will prioritise investigation and closure of any under-age account reports.

The bjee platform may contain references to third-party game providers and payment services. While bjee takes care in selecting its partners, we are not responsible for the privacy practices of any third-party service operating under its own brand and terms. The inclusion of a third-party service within the bjee platform does not constitute an endorsement of that party's privacy practices.

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Play'n GO, and Ezugi operate their own data processing systems for game delivery. As noted in Section 6.2, only pseudonymised session data is transmitted to these providers during gameplay. We encourage you to review the privacy policies of any third-party service you interact with independently of the bjee platform.

Payment partners including bKash, Nagad, Rocket, and Upay each maintain their own privacy policies governing how they handle transaction data. bjee has no control over, and accepts no responsibility for, the data handling practices of these independent payment providers once a transaction has been initiated and transferred to their respective systems.

bjee reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, bjee will notify registered players via a prominent notice on the bjee platform and, where practicable, by direct communication to the contact details associated with your account.

The effective date at the top of this Policy will be updated each time a new version is published. We encourage you to review this Privacy Policy periodically to stay informed about how bjee protects your personal data. Continued use of the bjee platform following notification of changes constitutes your acceptance of the revised Policy.

Where a proposed change materially affects your rights or the way in which bjee uses your personal data, bjee will provide at least fourteen (14) days' advance notice before the change takes effect, and will seek fresh consent where required by the applicable legal basis for the relevant processing activity.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bjee handles your personal data, please contact our support team using any of the following channels:

• Live Chat: Available 24/7 inside your bjee account dashboard. Response time under 2 minutes during normal operating conditions.
• Email: support @ bjee.io — Response time 1–6 hours. For data subject requests, please include "Data Privacy Request" in the subject line of your email.
• Support Hours: 24 hours a day, 7 days a week, including public holidays observed in Bangladesh.
• Time Zone: All response times are measured in Bangladesh Standard Time (BST, UTC+6).

When submitting a data subject request by email, please include sufficient information to allow bjee to verify your identity before processing the request. This is necessary to protect your personal data from being disclosed to, or altered at the request of, an unauthorised party. bjee may request a copy of a government-issued identity document to verify your identity for sensitive data requests.

bjee is committed to resolving all data privacy queries promptly and transparently. If you are not satisfied with bjee's response to your data privacy query, you retain the right to escalate your concern to the relevant data protection authority in your jurisdiction.